Every order is despatched from our Johannesburg facility after bench-test and configuration. Here’s how that gets to you.
Lead times
| Zone | In-stock items | Pre-order items |
|---|---|---|
| Johannesburg metro | Next business day | Lead time on product page |
| Cape Town metro | 1–2 business days | Lead time + 1–2 days |
| Rest of South Africa | 2–5 business days | Lead time + 2–5 days |
In-stock means “on our shelf in Greenstone Hill.” Pre-order items are imported on demand — you’ll see the expected lead time on the product page before you check out.
Carriers
We use Courier Guy for general parcels and Fastway for express metro deliveries. For workstations, servers, and items over R50 000, we ship via insured white-glove courier with signature-on-delivery and on-board temperature monitoring.
Free shipping threshold
Free standard delivery on orders R5 000 and above to all SA metros. Below the threshold, delivery is calculated at checkout based on weight and zone.
Tracking
You’ll receive a despatch email with a tracking number the moment your order leaves our facility. WhatsApp or email if it’s been more than 24 hours and nothing’s arrived — we’ll chase the courier ourselves.
Special arrangements
- Same-day Joburg / Pretoria: order before 11:00 SAST on a business day for same-day delivery (additional R350 at checkout, or free on orders R25 000+).
- Saturday delivery: available in Joburg and Cape Town metros — flag at checkout.
- Site-survey installs (data-centre / studio): by quote. Email info@fibreboyz.co.za.
We don’t ship outside South Africa
Cross-border imports defeat our landed-pricing and local-warranty promise, so we keep it deliberately SA-only. If you’re a regional buyer, email us — we’ll quote case-by-case.