Frequently Asked Questions

How does Server Hub source its hardware?

We source from manufacturers, South African distributors and international suppliers. Where a line comes from abroad we carry the freight, the duty and the customs clearance ourselves, so you buy in rand at a landed price with a local warranty rather than chasing a supplier across a border. We hold fast-moving lines in Greenstone Hill; the rest is sourced to order, and every product page shows its lead time before you check out. Units we hold are inspected before dispatch.

Is the price I see the price I pay?

Yes. Every price you see in the catalogue is rand-final — VAT and every cost of getting the hardware to our Johannesburg facility are already in. Nothing extra to settle on delivery, and no separate invoice.

Is the hardware new?

Unless a listing explicitly says open-box or refurbished, every unit is new in sealed manufacturer packaging. We disclose every condition on the product page.

How long does delivery take?

• Joburg & Cape Town metros: 24-hour despatch on in-stock items, typically next-business-day delivery.
• Rest of South Africa: 2–5 business days via Courier Guy / Fastway.
• Pre-order / on-order items: lead time is shown on the product page (typically 7–21 days).

Do you ship outside South Africa?

Not at the moment. Server Hub focuses on the SA market so we can guarantee rand pricing, local warranty and same-day support. Cross-border on request only — email info@serverhub.co.za.

What warranty do I get?

Warranty depends on the condition of the goods, and every product page states which applies. New hardware carries 12 months, mirroring the manufacturer locally (longer where the maker’s own cover is longer). Certified refurbished carries 12 months Server Hub limited cover, return-to-base. Pre-owned carries 90 days Server Hub limited cover, return-to-base. We handle claims locally — we don’t ask you to courier hardware to the US or EU. All of this is in addition to your rights under the Consumer Protection Act, which we do not ask you to waive.

What if my order arrives DOA or damaged?

Email support@serverhub.co.za within 7 days with photos and your order number. We’ll arrange a replacement or full refund — your choice — and cover return courier.

Can I configure a build before it ships?

Yes. Our engineers will load a target OS, update firmware, install drivers, and bench-test under load before despatch. Mention the use case at checkout (AI training, video edit, ISP routing, etc.) or WhatsApp us — there’s no extra charge for standard configuration.

Do you offer financing or business credit terms?

We accept card, EFT, PayFast and Yoco at checkout. For orders over R50 000 on a registered SA business, we can arrange 30-day net terms — email info@serverhub.co.za with your company details.

Why is Server Hub linked to Fibre Boyz?

Server Hub is owned and operated by Fibre Boyz (Pty) Ltd, a young, black-owned, black-managed SA internet service company. Fibre Boyz handles connectivity; Server Hub handles the metal you point at it. Same engineering culture, same support desk, two product lines.