Editorial standards

What we cover

We report on the IT hardware market South African businesses actually buy from, across 8 beats: servers, storage & data centre, networking & connectivity, power, ups & load-shedding, security & surveillance, print & point of sale, ai compute, pcs, laptops & components, software & licensing. The test for any story is whether it changes what a local buyer should specify, budget for or install.

How a briefing is produced

Briefings are drafted with a large language model from the full text of a single named source article, never from a headline. The model is instructed that the source is the only reporting available to it and that its own training data is older than the article in front of it.

Every draft is then checked by a second, separate model pass whose only reference is that same source article. It extracts each factual claim in the draft — figures, model names, dates, companies, capabilities — and must quote the supporting passage from the source for each one. A claim it cannot evidence is marked unsupported. A single claim that contradicts the source, or too high a proportion of unsupported ones, holds the piece back.

A further set of automated checks runs before anything publishes: the piece must carry a working link to its source, meet a substance floor, avoid superlative commercial claims, avoid stating a year its sources never mentioned, and not duplicate a story we have already covered. Anything that fails is held as a draft for a person to review rather than published.

Our use of AI

We use AI, and we would rather say so than let you discover it. Briefings on this site are AI-drafted from named sources and AI-fact-checked against those same sources, under automated editorial rules set and maintained by a person. Editorial responsibility rests with Humphrey Theodore K. Ng’ambi, Co-Founder, Chief Technology & Information Officer.

What that means in practice: not every briefing is read by a person before it goes live. The checks described above are what stand in for that, and they are good at catching invented specifics, thin sourcing and repetition. They are not a substitute for human judgement about emphasis or context. If a piece reads as though it missed something, it may well have — please tell us.

Buyer guides are different. Those are evergreen advice pieces written and signed by a named author, and they carry live pricing read from our catalogue at the moment you load the page.

Sourcing

Every briefing links the publication it was written from, in the body and again at the foot. Those links are not marked nofollow. The reporting is theirs; the link is how we say so, and it lets you check any claim against the original rather than taking ours on trust.

We do not re-host publishers’ photographs. Images are either our own product photography or licensed editorial stock, credited where the licence requires it.

Commercial relationships

Server Hub sells hardware, and briefings link to relevant stock in our catalogue. Those links are labelled as related stock, never presented as the specific hardware a story describes — we write about a great deal of equipment we do not sell. No manufacturer or distributor pays for coverage, and no story is commissioned by a supplier.

Corrections

If a briefing contains an error, we will correct it and note that it was updated. Substantive corrections change the article and its modification date; we do not quietly rewrite a piece and pretend it always said that. Email info@serverhub.co.za with the URL and what is wrong, and we will act on it.

Feedback and contact

Comments on coverage, requests for a subject we are not covering, and complaints all go to the same place: info@serverhub.co.za, or through our contact page. A publisher who believes we have over-quoted their reporting should write to that address and we will amend or remove promptly.